Deep Experience in the Gaming Industry
We have many programs to jumpstart the customer experience at your casino, hotel and entertainment venues. Here’s just a few popular ones.
Know Where You Stand
Measure satisfaction across all your venues
Our actionable insights span all of your property’s venues. You can view and compare data all in one, easy-to-use place. Our intuitive interface provides you with detailed, searchable data across your entire brand. Building the big picture has never been easier.
Optimize Share of Wallet
Identify where else – and how much – your active club members gamble in your market
You already know what your club members are doing at your casino. Now you can learn where else they gamble in your market, which area casino is their primary one, and what proportion of their total gaming budget you and each of your key competitors obtain. Gain the advantage by knowing how they perceive you relative to your competition.
Enhance VIP Services
Find out what your hosted players think of your VIP Services
Your most valued players receive special attention. Understand how they view your overall host services, as well as their specific casino hosts. Know which of your hosts shine and which might benefit from more training.
Wow New Players Right From The Start
Learn new player opinion of first visit and identify those with high gaming potential
What is the opinion of a new visit to your casino? Learn where else new players gamble in your market, which area casino is their primary one, and what proportion of their total gaming budget each of your key competitors obtain. Gain the advantage by knowing how they perceive you relative to your competition at their very first visit.
Where Did They Go?
Know what has happened to your inactive club members
Among your club members with no recorded gaming activity, understand which ones no longer gamble anywhere, which ones still gamble but not with you, and which ones report gaming with you without their club card. Learn their perceptions and what would motivate them to return.