LAST REVIEWED AND UPDATED: December 1, 2023
Note: InfoSearch will not sell, lease or rent your Personal Information that we collect to any third party.
InfoSearch International recognizes and respects your right to privacy. At InfoSearch, we want to provide you with information about the collection and use of your personal data.
- InfoSearch and Customer Data – Surveys
InfoSearch’s customers are organizations such as businesses, who use our services to help them understand employee and customer experiences. InfoSearch’s customers may electronically submit data or information for hosting and processing purposes (“Customer and Employee Data”). InfoSearch does not share, distribute or reference any such Customer Data except as provided in the customer’s contract. InfoSearch may access Customer Data only for the purpose of providing services, preventing or addressing service or technical problems at our customer’s request in connection with customer support matters, or as may be required by law. If you have questions about personal data you have entered into a InfoSearch service used by one of our customers, or if you want to exercise any of your rights regarding your personal data, please contact InfoSearch’s customer directly or we may redirect your inquiry back to that InfoSearch customer.
InfoSearch may transfer Customer Data to partners that help us provide our services.
InfoSearch may retain Customer Data collected on behalf of our customers for as long as that customer’s account is active or as needed to provide services, and as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, or as otherwise reasonably necessary for our business purposes.
For information about email survey invitations or other communications sent by InfoSearch on behalf of our customers, including opt-out and data deletion requests, please contact the InfoSearch customer directly.
Types of Information InfoSearch Collects
- Information You Give Us
You may give us information about yourself by using the online forms provided on the website or by contacting us by phone, e-mail or other means. This includes, for example, filling in the “Contact Us” form on the website, applying for a position with InfoSearch, registering for a webinar or event, or providing your information to us in order to receive our services.
The information you give us may include email address, name, mailing address, telephone number, company name, company address, geolocation data, credit card information, job title, account information, chat conversations, video submissions, and any updates to information provided to us.
- No Minor Data Collection Intended
InfoSearch’s website is directed to people who are at least 16 years of age or older. In the event that we have inadvertently collected data of an individual who is younger than 16, we will remove this data from our system within a reasonable time period. To make such a request, please contact us by visiting our website and filling out the contact form.
- Use of Information
We, or third-party data processors acting on our behalf, collect, use and store the Personal Information listed above. We will use your Personal Information in order to deliver contracted services, in order to comply with applicable laws, where we have obtained your consent, or where it is in the legitimate interests of InfoSearch to handle your Personal Information. More specifically, we collect, use and store your Personal Information for the following reasons:
- To inform you about InfoSearch’s products and services.
- To assign a password.
- To ensure that content from the website and services is presented in the most efficient manner for you.
- To provide you with information, products or services that you request from us or which we feel may interest you.
- To carry out our obligations arising from any contracts entered into between you and us.
- To notify you about changes to our products or services and to keep you informed about our fees and charges.
- To improve the quality and accuracy of the services.
- To allow you to access and use the website and to register for an account.
- To carry out statistical analysis and market research.
- For marketing, advertising and promotional purposes.
- For the purposes of improving and maintaining the website, preparing reports or compiling statistics in order to improve our services. Such details will be anonymized as much as reasonably possible, and you will not be identifiable from the data collected.
- Data Retention
We retain Personal Information for as long as you use the services we provide, as long as needed to carry out our legitimate business interests and/or contracted services, and then as required to comply with applicable laws.
- Disclosure of Information
- Categories of Third Parties
Any third parties with whom we share your Personal Information are limited (by law and by contract) in their ability to use your Personal Information for any purpose other than to provide services for us.
- Other Third Party Disclosures
We will also disclose your Personal Information to third parties:
- In the event we sell or buy any business or assets, in which case we may disclose your Personal Information to the prospective seller or buyer of such business or asset;
- If InfoSearch, or substantially all of its assets, is acquired by a third party, in which case information held by it about its customers and partners will be one of the transferred assets;
- If InfoSearch is under a duty to disclose or share your Personal Information in order to comply with any legal obligation or any lawful request from government or law enforcement officials, and as may be required to meet national security or law enforcement requirements or prevent illegal activity; or
- In order to enforce or apply InfoSearch’s terms and conditions or any other agreement or to respond to any claims, to protect our rights or the rights of a third party, to protect the safety of any person or to prevent any illegal activity.
- Protection of Personal Information
InfoSearch is committed to taking steps to protect Personal Information you provide to us, including administrative, technical and physical measures to safeguard Personal Information against loss, theft, misuse, unauthorized access, disclosure, alteration and destruction. InfoSearch maintains reasonable security measures to protect your Personal Information as required by applicable law.
- Your Privacy Rights
- Data Subject Requests
Subject to the conditions set forth under applicable law, you have the right to request to access, review, correct, update, suppress, restrict or delete Personal Information that you have provided to us as an InfoSearch Customer. You have the right to request an electronic copy of Personal Information for purposes of transmitting it to another company. You have the right to ask us to not process your Personal Information for marketing purposes. You have the right to not be subject to a significant decision based solely on automated processing, including profiling. You may submit such requests by contacting us on our website via the contact form. We will respond to your request in accordance with applicable law. In your request, you must advise what Personal Information you would like to access, review, correct, update, suppress, restrict or delete; or otherwise let us know what limitations you would like to put on our use of your Personal Information. We may need to verify your identity before completing your rights request by, for example, verifying your ownership of the relevant email account. If you are an authorized agent wishing to exercise rights on behalf of a California consumer, please contact us on our website via the contact form.
Please note that we may need to retain certain Personal Information for recordkeeping purposes and/or to complete transactions that you began prior to requesting a change or deletion.
Your Personal Information may also be processed by staff operating in the United States, Canada or other countries that are working for us, or our partners, or third-party data processors. Such staff may be engaged in, among other things, the provision of our services to you, the processing of transactions and/or the provision of support services. By providing us with your Personal Information you acknowledge and agree to any such transfer, storage and processing.
- What Are Cookies and Related Technologies
A cookie is usually a small piece of data sent from a website and stored in a user’s web browser while a user is browsing a website. When the user browses the same website in the future, the data stored in the cookie can be retrieved by the website to notify the website of the user’s previous activity.
Cookies were designed to be reliable ways for websites to remember the activity that a user had taken in the past such as indicating their preferences. We and our third-party partners and providers may also use other, related technologies to collect this information, such as web beacons, pixels, embedded scripts, location-identifying technologies and logging technologies (collectively, “cookies”).
- What We Collect When Using Cookies
- How We Use That Information
Cookies, beacons, tags and scripts are used by InfoSearch and our partners (e.g., marketing partners), affiliates, or analytics or service providers on our website. We and our marketing partners also use the information we collect through cookies to understand your browsing activities, including across unaffiliated third-party sites, so that we can deliver ads and information about products and services that may be of interest to you.
- Your Choices About Cookies
If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies. Please note that doing so may negatively impact your experience using our online services, as some features and services on our online services may not work properly.
Depending on your device and operating system, you may not be able to delete or block all cookies. In addition, if you want to reject cookies across all your browsers and devices, you will need to do so on each browser on each device you actively use. You may also set your email options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether you have accessed our email and perform certain functions with it.
Some InfoSearch products use Google Analytics for purposes of improving product performance. For more information on Google Analytics, and how it collects and processes data visit the site “How Google Uses Information From Sites or Apps that Use our Services,” located at https://policies.google.com/technologies/partner-sites.
- Third Party Websites
INFOSEARCH AND CCPA, as amended
- California Consumer Privacy Act, as amended (CCPA) Activities
The CCPA applies only to California residents. If you are a California resident, this section may apply to you. If you are not a California resident, this section does not apply to you.
In this section, “business,” “business purpose,” “collects,” “consumer,” “commercial purpose,” “personal information,” “sale” or “selling,” and “service provider” refer to the definitions in the CCPA.
InfoSearch has two areas of activity that are related to the CCPA:
- First, InfoSearch collects personal information from consumers in the course of providing InfoSearch products and services to its clients. In this activity, InfoSearch acts strictly as a “service provider” to our clients under the CCPA, and our clients are “businesses”. In the InfoSearch products and services, InfoSearch collects personal information based on our clients’ instructions. For example, our clients specify what consumers we should contact to provide feedback, when we should contact them, how we should contact them (e.g., email or SMS), how often we should send them reminders to provide a response, and what questions are asked. InfoSearch’s clients also decide how to use or respond to feedback that is collected.
- Second, InfoSearch collects personal information from consumers in the course of its marketing and recruiting efforts. This includes personal information we collect voluntarily from forms on our website and event registrations, information we collect automatically when you visit our website, apply for a position, and information we obtain from third party sources. In this activity, InfoSearch acts as a “business” under the CCPA.
- Handling Personal Information Under CCPA
Regardless of which area of activity applies to you, InfoSearch does not sell your personal information.
Further, when we provide the InfoSearch products and services to our clients, we do not:
- process personal information for any commercial purpose other than providing our clients the products and services they have purchased; or
- retain, use or disclose personal information outside of the scope of the agreements we have with our clients.
- Personal Information Collected and Disclosures for Business Purposes
The CCPA requires that we disclose the categories of personal information we collect about consumers, and the categories of personal information we disclose for a business purpose.
The chart below details where you find information about the categories of personal information that InfoSearch has collected in the previous 12 months for each activity related to the CCPA.
Where you can find information
Providing InfoSearch products and services to InfoSearch
Customers as a “service provider”
The categories of personal information InfoSearch collects about consumers vary depending on our customer’s implementation and use of our software.
For more information on the types of data collected by a
The privacy policies of InfoSearch’s Customers are commonly located on their websites.
Carrying out InfoSearch’s marketing efforts as a “business”
The chart below details where you can find information about the categories of information we disclose for a business purpose in the previous 12 months.
Providing InfoSearch products and services to InfoSearch
customers as a “service provider”
The categories of personal information InfoSearch discloses for a business purpose vary depending on the features of our software our customers use, and the servicing and support they have purchased.
The privacy policies of InfoSearch’s customers are commonly located on their websites.
Carrying out InfoSearch’s marketing and recruiting efforts as a “business”
- Consumer Rights Under the CCPA
Your rights under the CCPA include the right to request a copy of (1) the categories and/or specific pieces of personal information they have collected about you, (2) the categories of sources for that personal information, (3) the purposes for which the business uses that information, (4) the categories of third parties with whom the business discloses the information, and (5) the categories of information that the business sells or discloses to third parties. You can make a request to know up to twice a year, free of charge. InfoSearch will provide this information to you free of charge for the 12-month period preceding your request. We will generally refer to these as “access requests”.
In addition, with some exceptions, you can request deletion of the personal information that is collected about you and tell our service providers to do the same. We will generally refer to these as “deletion requests”.
You may request that InfoSearch stop selling or sharing your personal information (“opt-out”), including via a user-enabled global privacy control. InfoSearch cannot sell or share your personal information after it receives your opt-out request unless you later authorize them to do so again.
You may ask InfoSearch to correct inaccurate information it has about you.
You may ask InfoSearch to only use your sensitive personal information (as that term is defined in the CCPA) for limited services, such as providing you with the services you requested.
You have a right not to receive discriminatory treatment for exercising your CCPA rights.
With respect to personal data of consumers collected in InfoSearch products and services, InfoSearch’s clients are responsible for fulfilling access and deletion requests. InfoSearch supports these requests by offering our clients product features, processes and assistance in exporting personal information about individuals. These product features and processes complete the data deletion within 30 days of receiving the request from our client.
With respect to the personal data of consumers collected in InfoSearch’s marketing and recruiting efforts, we are responsible for fulfilling access and deletion requests.
The chart below details how you can exercise your rights under the CCPA.
How to exercise your access and deletion rights
Providing InfoSearch products and services to InfoSearch Customer as a “service provider”
Please contact the InfoSearch Customer identified in the communication you received.
Carrying out InfoSearch’s marketing as a “business”
In the request, please be as specific as possible in relation to the personal information you wish to access or delete. Once we receive the request, we will review it, and process the request accordingly. If we need additional information to verify your identity, we will let you know.
Any identifying information in such requests will be used solely for verification, and to communicate with you. We will respond to the request within 45 days of receipt, or notify you if we require additional time.
- Contact Us
InfoSearch International Corporation
4790 Caughlin Parkway #761
Reno, NV 89519-0907