Customer Experience Management

Increase Customer Retention by Creating Long-lasting Relationships

In today’s ever-changing business world, making customers happy is crucial for success. It’s no longer just a nice thing to do – it’s essential for staying competitive. CustomerXP™ is designed to help businesses like yours listen to your customers, interpret feedback, and take data-driven actions.

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Expert-Built Solutions

Easily access everything you need to assess and design customer experiences, from proven methodologies designed to measure relationship health, to role-based dashboards and automation. Measure the success of your actions with industry benchmarks and business-value tracking tool.

Enterprise-Grade Security

Ensure peace of mind with enterprise-grade security, privacy, monitoring, and data access controls. Benefit from easy access to GDPR requests and tight sensitive information controls, and easily enforce what data you need to collect, retain and delete.

Personalization at Scale

Continuously track key customer segments across every journey step and personalize customer touchpoints and experiences for thousands of customers at a time.

Automated Actions

Close the loop quickly with automated workflows that drive action in the platforms that employees already use, including CRM, marketing automation and many more. Easily share insights throughout your organization with relevant smart notifications and mobile app access. Create action plans, identify collaborators, and set milestones to ensure your program drives impact.

Ultimate Listening

Hear the customer voice on every channel. Meet your customers where they are and move your program beyond surveys with multichannel feedback including SMS, chat, video and more.

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